Software/Technology          Learning & Development          Client Services/Professional Services

Consulting & Software Implementation

• Implemented accounting software at client sites
• Consulted with clients on options and recommendations
• Trained and supported clients during implementation
• Built trusting relationships and sold additional services
  
• Built regional professional services group
  
• Quality assured software and worked closely with developers
• Managed documentation - online, wiki, and printed

Management and Leadership

• Director of Training and Development in 3 companies
  
• Managed local and virtual teams
• Developed strategy for learning during growth spurts
• Turned floundering situations into successful situations
• Inspired and motivated teams to innovate and create
  
• Increased retention and engagement using key secrets

Mentoring, Coaching, Training

• Mentored interns and new managers to shine
  
• On-boarded new hires; many remained 10+ years
• Helped at-risk employees grow into rising stars
• Provided soft skills & technical training
• Made learning easy by creating thoughtfully crafted material, video, micro-learning, e-learning, instructor-led, virtual, job aids
  
• CTT+ Certified, Former Adobe Certified Partner